DESCRIPTION OF SERVICE
Swara-Voice of Women is a retailer of fashion goods offered at great value to our consumer. Membership allows customers to purchase our designs and products.
All of the content that appears on Swara-Voice of Women web site, including all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by the Site. Content of the website is intended solely for the personal, noncommercial use by the users of our Site.
The Swara-Voice of Women may contact you or provide you with service-related and/ or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.
At Swara-Voice of Women, we are committed to providing our customers with great products at low prices. Our products are sold online and through retail. We have done our best to display our items as accurately as possible on the Site. Please be aware, variations in style, color, size, shape and look may occur. If you are not satisfied with your purchase, please review our Returns & Exchanges section for further assistance.
You cannot access or use Swara-Voice of Women website for any illegal or unauthorized purpose. Also, you agree that no comments or other user submissions submitted by you to Swara-Voice of Women website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You are and shall remain solely responsible for the content of any comments you make.
By use of this Site, you agree to indemnify and hold Swara-Voice of Women (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account.
To improve our Site, Swara-Voice of Women may use and promote services provided by outside third parties. However, even if the third party is affiliated with the Site, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.
We firmly believe in your privacy and the security of your personal information. We do not rent, sell or distribute our customer base or newsletter e-mails to anyone. We also do not store your credit card details on our server, all credit card purchases are processed through our secure payment gateway. Your privacy is important to us.
The Information We Collect:
You don’t like spam. We don’t like spam. Because of this, we only send our newsletter to email addresses that have opted in, and they may opt-out at any time. If you place an order with us, we send email messages pertaining to your order. We do not sell your email address to other parties.
Your Personal Information:
We collect your personal information when you provide it to us as you place your order, including your name, shipping and billing address, credit card number, and email address. We use this information to process your order, provide you with support, and update you on your order. We do not sell your personal information to other parties.
We collect non-personal information from you, including your browser type, the URL of the previous web site you visited, your ISP, operating system, etc. This information is anonymous and is collected by almost all sites that you visit. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and gather demographic information about our user base as a whole.
The Information We Don’t Collect:
Credit/Debit Card Information. This information goes directly to our third party, secure payment gateway and is not retained in our servers at all.
Swara-Voice of Women shall make all endeavors to deliver defect-free products to the purchasers. Swara-Voice of Women does not take title to any returned items purchased by the user unless the item is received by Swara-Voice of Women. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to Swara-Voice of Women within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.
Swara-Voice of Women holds the sole discretion to determine whether a refund can be issued.
• An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email
• If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.
• Any accessories like Jewellery, Bags are not applicable for exchange.
• If your purchase meets our return criteria stated above, please contact our care team within 2 days of delivery with the following information: –
Order number – Delivery address – Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
You may contact us via email at firstname.lastname@example.org or call our customer care at +91 7340031260 from Monday to Saturday, between 10:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact. Please note that international orders are not eligible for returns.
Although we have taken all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.
Can't wait to see you in our Indigo!